Free Digital Audit

See where the business is working too hard.

18 short questions. Six business areas. One scored snapshot showing the three places most worth your attention.

About 5 minutes•No email required•Instant result

Your progress

0 of 18 answered

01

Digital foundations

01Our website clearly explains what we do and who it is for.
02Customers can easily complete the main action we want them to take online.
03Our website, domain, email and key digital accounts are properly maintained and controlled.
02

Enquiries & sales

04New enquiries are captured in one visible place.
05Every enquiry has a clear owner and follow-up process.
06We can see where leads are being lost or going quiet.
03

Operations & admin

07Routine admin follows a consistent process rather than depending on memory.
08Information is entered once rather than repeatedly copied between systems.
09The team can find the information they need without chasing other people.
04

Customer experience

10Customers know what happens next at each stage of working with us.
11Updates, confirmations and follow-ups happen consistently.
12We actively learn from complaints, drop-offs and customer feedback.
05

Data & reporting

13We track a small set of measures that genuinely help us make decisions.
14Important information is current and easy to access.
15We can spot changes in demand, performance or workload before they become surprises.
06

Resilience & security

16Critical data and systems have tested backups or recovery arrangements.
17Access to important accounts is controlled and protected with modern security measures.
18We know what we would do if a key supplier, system or team member suddenly became unavailable.

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